I had to get the tranny fluid flushed out on my fiances car and after reading these reviews decided on Mode. He finished up in about 35-45 minutes and the wait was better than your average auto shop in terms of smell, cleanliness, a nice TV, comfy couches, coffee selection and I could see that there was a deli right across the street which may come in handy if I had a longer wait. Ryan was a nice, articulate guy with a good sense of humor. When it comes to auto repair you want someone you could trust and Ryan seems like a good guy. Will use again, the car is running great.